Cancellation Policy

We strive to attain the utmost level of customer satisfaction by all the means possible. At Triowebsoft, our cancellation and refund policies also adhere to the same. Therefore, our cancellation and refund policies for the offered services are very transparent and may vary from one service to another.

How Does Our Cancellation Procedure Work?

If you want to cancel the service order, below is how you can proceed further with it:

• You can send us your cancellation request using our phone number, email, or fax.
• The request will be collected at our accounts and billing department.
• After assessing the cancellation request, we will send a confirmation reply to you. Until then, your request will remain invalid.
• The email you receive as a response to your cancellation request will be considered proof of cancelling the service.

Note: You need to place the cancellation request within 30 days after you place your order. Triowebsoft will only accept the request if the project has not been started yet.

Refund Policy

In our refund policy, we have stated our policy on whether we issue refunds and in what scenarios it may be limited. It elaborates on how you can request a refund, what procedure you need to follow, how long it takes, and some other specifications.

It is our foremost priority to ensure the best experience for our customers. If you are eligible for a refund and meet the agreed-upon conditions specified in the Terms of Use, we will happily provide you with the requested refunds. We have established a considerate Refund Policy that has the following right of cancellation:

• In a scenario wherein you are not satisfied with the offered services, you can request a refund of the paid amount, including a legitimate reason, within 30 days.
• This policy is not applicable to one-time fix subscriptions.
• Any refund request made after 30 days of payment will be dismissed.

Triowebsoft may but is not obliged to entertain your refund request for the following reasons:

• There is a flaw in the services or products you have purchased from us.
• Where Triowebsoft can’t deliver the services within the promised time.
• When a duplicate payment is made.

You can reach us directly using the registered number. Alternatively, you can email us at customercare@triowebsoft.ca to place your request for a refund. While raising the request, you need to provide some personal information, such as your name, email address, contact number, and mode of payment, along with the payment transaction ID. Triowebsoft will thoroughly review your refund request. Once the assessment is done, we will initiate your refund process. The refund will be processed within a 30 days time period, and you will be notified about the same.